ORDER INFORMATION

  • Shipping costs and delivery times

    The shipping cost is 6€(Italy) The shipping is delivered by PosteItaliane, once the order is on its way you shall receive a message with the tracking code.

  • Production times

    The SkinsBelts and the DogBelts are handcrafted, the production will start when you receive the email with your order confirmation. Once you receive the email it will NO longer be possible to modify your order. The creation time will take from two to five working days, according to the working-period.

  • Where we deliver

    We ship our products throughout Italy and Europe.
    For all European countries (including Switzerland and the UK), shipping costs vary depending on the destination.
    Feel free to contact us, and we’ll check the exact shipping cost together.

  • Customer service response times

    Our team is at your complete disposal and ready to help you with any questions. We’ll assist you in creating the perfect SkinsBelts for you and get back to you as quickly as possible.

  • Returns and refunds

    Don’t hesitate to contact us for any problem you find on our products, we will try to resolve the issue as soon as possible. We remind you that
    our products have a never-ending warranty, so we can fix or adjust them at any time.
    We suggest to be sure you have chosen the right size prior to placing the order as unfortunately we can not make any changes to the size once the order is processed.

  • 100% Secure Payment Methods

    We accept payment through: Card, PayPal, Bank transition, Satispay or cash (in case of hand delivering). You can get in touch with our Team for the payment method and for the payment details.

PRODUCT INFORMATION

  • Product care

    Reuse It Differently" is our motto and the core idea behind the entire project. Reusing a material or an object by giving it a second life is a necessary and essential action to fight against mass consumerism, which for years has polluted our planet, harmed small businesses, and favored multinational corporations.

  • Life Warranty

    Respecting our motto ‘’ReuseItDifferently’’ our products have a life warranty, that means that for every damage or defects we’ll be more than pleased to repair or fix your products for free. You’ll just need to send them to us.

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FAQs

I need maintenance — how can I proceed?

For buying one of our products, go to ‘’Customize’’ section and follow the steps for creating your SkinsBelts, remember that at the end of the procedure you won’t buy anything but you’ll just send us an email with your order request. Only when you receive our response email can you pay for what you have ordered.

How do I buy a SkinsBelts product?

To purchase one of our products, go to the "Customize" section and follow the steps to create your SkinsBelts. Please note that at the end of this process, you will not be making a purchase; instead, you will send us an email with your order request. You can only make a payment after you receive our confirmation email.

Do you also create SkinsBelts for children?

We create belts in any size — just provide us with your waist measurement, and we will make a custom belt for you.

Where can I collect my product personally?

We hand deliver our products in Alta Valle di Susa areas and Turin, get in touch with us so we can arrange the meeting point.

Can I give you some second hands ‘’skins’’?

Yes of course, we really appreciate any types of ski touring ‘’skins’’ in any condition.

If my order hasn’t arrived, what can I do?

If you don’t receive your order after one week, you can track your parcel on PosteItaliane website on ‘’rintraccia il mio pacco’’ get intouch with us if you have any issues and we will do our best to help you solve your problem.

Do you also ship abroad?

We ship our products to anywhere in Europe. For every European Country (including Switzerland and UK) the shipping cost could change, get in touch with us and we will verify the precise shipping cost.